Privacy Policy

Who we are

Leaf and Herbs Company is dedicated to providing high-quality garden supplies, plants, plant boosters, fertilizers, and pots. Our goal is to promote sustainable gardening practices and offer top-tier products to help our customers cultivate thriving plants and gardens. This business policy outlines our operational guidelines, customer interactions, and business ethics.

1. Product Quality Commitment:

• We guarantee that all products offered, including plants, plant boosters, fertilizers, and garden supplies, are of the highest quality and sourced from reliable suppliers.
• All plants are inspected for health and quality before being made available to customers.
• Our plant boosters and fertilizers are formulated using sustainable, eco-friendly ingredients to promote healthy plant growth and soil health.

2. Sustainability and Environmental Responsibility:

• Leaf and Herbs is committed to environmentally friendly practices. We promote the use of organic products, recyclable materials, and sustainable gardening solutions.
• We avoid using harmful chemicals in our products and encourage customers to adopt eco-conscious gardening techniques.
• Packaging materials will be minimal and eco-friendly, using recyclable and biodegradable options wherever possible.

3. Customer Service and Support:

• Our customers are our priority. We aim to provide exceptional service by offering knowledgeable advice, prompt responses, and tailored recommendations for gardening needs.
• We provide a 30-day return and exchange policy for damaged or unsatisfactory products. Live plants must be returned within 14 days, provided they are in their original condition.
• Expert support is available for customers seeking guidance on plant care, product usage, or gardening techniques.

4. Order Processing and Shipping:

• Orders placed online or in-store will be processed within 2 business days. For live plants, shipping will occur within 24 hours to ensure freshness.
• We offer standard, express, and bulk shipping options. Orders over a certain value qualify for free standard shipping.
• Leaf and Herbs Company is not responsible for delays caused by external factors (e.g., weather, courier issues), but we will assist in tracking and resolving delivery problems.

5. Returns and Refund Policy:

• Customers can return non-perishable items (e.g., garden supplies, pots, fertilizers) within 30 days of purchase for a full refund or exchange, provided they are in unused, sellable condition.
• Perishable items, such as live plants, can be returned within 14 days, with evidence of unsatisfactory condition at the time of purchase or delivery.
• Refunds will be processed within 7-10 business days upon receipt of returned items. Shipping costs are non-refundable unless the return is due to our error or defective products.

6. Pricing and Discounts:

• Our pricing reflects the quality and sustainability of our products. We periodically offer seasonal sales, bulk purchase discounts, and special promotions for loyal customers.
• Prices are subject to change without notice, but confirmed orders will honor the price at the time of purchase.
• Special discounts may be available for community gardening initiatives, schools, or non-profit organizations promoting green practices.

7. Wholesale and Bulk Orders:

• Wholesale and bulk order options are available for large-scale projects, garden centers, and businesses. Special pricing is offered based on order volume.
• Bulk customers can work with our team to create customized product packages tailored to their specific gardening needs.

8. Product Safety and Usage:

• All fertilizers and plant boosters come with clear instructions on proper usage and safety guidelines to prevent misuse and promote effective results.
• Customers are advised to follow product usage instructions carefully. Leaf and Herbs will not be held responsible for damage resulting from misuse or incorrect application of products.

9. Partnership and Collaboration:

• We collaborate with local nurseries, gardening experts, and eco-friendly organizations to promote sustainable gardening practices.
• Partnerships with landscaping companies, garden centers, and community projects are encouraged. Custom solutions and support for bulk purchases are provided based on the project’s requirements.

10. Ethics and Fair Trade:

• Leaf and Herbs is committed to ethical business practices, including fair trade with suppliers and maintaining fair wages for our employees.
• We strive to source products from environmentally conscious, socially responsible, and locally owned businesses whenever possible.

11. Feedback and Continuous Improvement:

• We welcome feedback from our customers as it helps us continuously improve our products and services.
• Complaints or concerns will be addressed promptly and professionally. Customer satisfaction is a key driver of our business.

12. Privacy and Data Security:

• Customer information, including contact details and payment information, will be handled with strict confidentiality and used only for business purposes.
• Leaf and Herbs complies with data protection regulations and ensures that customers’ personal data is protected from unauthorized access.